FAQ

How can I pay?

I use PayPal as our payment processor, and accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes;  www.patchmaker.ca has an SSL Security Certificate.

As well, you pay through PayPal electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your items. We get your money through PayPal later.  Your address and phone number are printed on the Paypal shipping label, but at Patchmaker, I do not keep this information.  

 

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

What if I don't receive my item?

Let me know!  Shipping to almost anywhere in the US or Canada takes 10 to 14 business days.  Items with a purchase price of $50.00 or more are shipped with tracking.  Since tracking is very expensive in Canada, lesser value parcels may be sent without tracking.  If your parcel doesn't arrive, I will work with you to try to locate it. This may require some action on your part as well, for example, filing a Mail Theft report with your local police.  If all methods fail, I'll refund you in full.

 

What if I don't like my item? 

My goal is happy customers.  I make sure that you have pictures of the completed item before it ships.  If, however, you really don't like it when it arrives, you can return it for refund within 30 days of receipt.  In cases of buyer's remorse, shipping may not be refunded.  If the error was mine, or the item was damaged en route, shipping will be refunded.  

 

What if my item arrives damaged?

Please take pictures of any damaged parcels or items as soon as they arrive, and save the damaged packaging, in case further investigation is needed.  And let me know as quickly as you can.

 

What if I have a question, want a custom order, or just want to chat?

You can reach me through the "Contact" page on this site.  I'll receive an email right away letting me know, and I'll get back to you as soon as I can.